• Due to the standard inspection process, the delivery period may be slightly delayed. (Excluding public holidays)
• Minor scratches that occur during shipping are not considered defects. 
• The bicycle is delivered with basic assembly completed, but additional setup may be required. 
• Please do not discard the original box immediately in case you need after-sales service (A/S) for product defects. 
• If you notice any visible scratches, please contact customer service. +82 10-2743-8249 or violi.cs@violi.kr
• Most of VIOLI’s bicycle components are standard parts, making it easy to get repairs and maintenance anywhere nationwide.
• For instructions on bicycle assembly or repair, please refer to the violi Bike YouTube channel.

  
  

•  For returns and exchanges, we recommend using freight delivery services such as Kyoungdong Express or Daesin Express.
•  If returning due to a change of mind, round-trip shipping costs may be charged.
•  Please check for any initial defects before proceeding with tuning.
•  Returns due to a change of mind are not accepted if there are signs of use.
•  Returns and exchanges are not allowed if there are scratches caused by accessory installation.
•  Returns and exchanges are not allowed for tuned products.

You can apply for A/S service by contacting the VIOLI A/S Center at +82 10-2743-8249 or violi.cs@violi.kr for consultation and registration.

For a clear diagnosis, please provide the model name and describe the issue as specifically as possible, or attach photos or videos for faster processing.

Thank you!

Please change e-mail and password on th violi site login page.

If you still cannot find your ID or password afterwards, please contact customer serivce at +82 10.2743.8249 or violi.cs@violi.kr.

Violi's bicycles are sold through nationwide dealerships and online retailers. 

For stock inquiries, please contact the nearest VIOLI's dealership in your area.

VIOLI's dealership Information:
AUTHORIZED DISRUBUTORS

For a comfortable ride, selecting the right size based on the rider’s height is essential.

All Violi bicycles are designed to match the average height of South Korean riders and come in a single size.

The recommended height and weight limit vary by model, so please check the specifications of each model for detailed information.

For further inquiries, please contact customer service at +82 10-2743-8249 or violi.cs@violi.kr or visit your nearest violi dealership.

The warranty period for VIOLI's bicycles is as follows:

• Frame Warranty: 24 months from the date of purchase
• Drivetrain Warranty: 12 months from the date of purchase
• Consumable parts such as tubes, tires, brake pads, bearings, cassettes, and chains are excluded from the warranty.
• The warranty service applies only to the original purchaser with proof of purchase.
• Even after the warranty period has expired, paid repair services are available at any time.
• Bicycle parts and components may be discontinued or changed without prior notice, and service will be provided with equivalent parts.
• Damage caused by customer negligence is not covered under the warranty.